We regularly discuss social trends and issues with our stakeholders. This helps our employees to make responsible choices vis-à-vis our services.
Ethics and Issues
Ethics and morals play a crucial role in social norms and standards. This is particularly true in the case of financial services in light of the major interests that are often involved. The Rabobank Group instituted the Ethics Committee in 1998 in order to determine its position in the field of ethics and to find answers to issues.
Stakeholder dialogue
CSR Case Studies
We use a number of criteria to select the subjects of case studies. We consider the themes that emerge during the dialogue with shareholders in relation to the requirements we believe case studies should meet, such as relevance for customers, focus on dilemmas, current events, and relevance to CSR, before selecting case studies . Each case study was discussed with numerous stakeholders.
Dilemmas
Corporate Social Responsibility entails dilemmas. Do we issue loans to certain types of businesses or not? The Rabobank Ethics Committee makes recommendations about the ethical dilemmas that we face in providing services. The Committee bases its recommendations on the Rabobank Code of Conduct, as well as on external ethical standards to which it subscribes.
Ethics
Ethics and morals play a crucial role in social norms and standards. This is particularly true in the case of financial services in light of the major interests that are often involved. The Rabobank Group instituted the Ethics Committee in 1998 in order to determine its position in the field of ethics and to find answers to issues.
Complaints procedure
If you have any complaint concerning a client's activities that could be socially detrimental.
Contact
Rabobank Nederland
CSR Division
Postbox 17100
3500 HG Utrecht
The Netherlands
Tel: +31 (0)30 216 49 37
Fax: +31 (0)30 216 13 48
