Complaints procedure
If you have a complaint concerning the activities of a Rabobank Group client that could be socially detrimental (in relation to society, the environment, ethical issues, etc.), we will:
- Contact the related client for a reaction and defence.
- Ask the client to also contact you to discuss the issue and to look for a mutually acceptable solution.
- Send a written response to the complaint within 30 days that states the client’s stance and follow-up steps (if necessary).
The third point applies if the complaint pertains to our own CSR policy or activities.
Please, use the contact form if you have a complaint.
