Contact us
Rabobank Hong Kong
Office Address
13/F, One Pacific Place
88 Queensway
Hong Kong
Telephone+852 2103 2000
Complaint handling
At Rabobank, we are committed to delivering the highest standard of service to our customers. If you believe we have not met your expectations, we encourage you to let us know so we can address your concerns and make things right.
Contact Details:
13/F, One Pacific Place
88 Queensway, Hong Kong
Telephone: +852 2103 2345
Attention: Head of Compliance, Greater China
Email: fm.hk.hongkong.Compliance@rabobank.com
Upon receiving your complaint, we will acknowledge it in writing within 7 calendar days. We will then conduct a thorough investigation and aim to provide you with either an interim or final written response within 30 calendar days from the date of receipt.
To assist us in resolving your concerns efficiently, please include full details of the issue in your correspondence. We assure you that all complaints are handled in accordance with our service standards, ensuring that your concerns are addressed independently, fairly, and promptly.
Whistleblowing
At Rabobank, we foster a culture of transparency and integrity. We encourage employees and business partners to report any suspicions of misconduct or irregularities. Whenever possible, concerns should first be discussed with the responsible management or an internal trusted person. Reports may also be made anonymously.
If you prefer to speak with an external trusted party, please contact:
| Jason Lau | Phone +852 2140 2393 | email: jason.lau@kpmg.com |
| Michael Cheng | Phone +852 2826 7122 | email: mc.cheng@kpmg.com |
Alternatively, you may report concerns through SpeakUp, an independent external channel managed by a third-party provider. This platform allows for anonymous reporting and ensures confidentiality.
Link to Portal: https://rabobank.speakup.report/en-GB/speakup/home