As a responsible institution, Rabobank Singapore is committed to delivering fair services and products to our customers.
Rabobank Singapore’s Key Statements on Fair Dealing:
- Rabobank places the customer at the very heart of its operations.
- Each customer receives the care he/she should expect based on the services selected.
- No product or service is sold that does not suit the customer’s objectives.
- A Rabobank customer has the right to be treated fairly.
Accordingly, we expect every employee to demonstrate standards of integrity and fair dealing towards each customer.
As a customer, you deserve the highest level of attention. If you feel that we have fallen short in our commitment to provide the type of services that you expect of us, please let us know so that we can help put things right for you.
- Email - Send us an email at firstname.lastname@example.org
- Letter - Write to us at:
Rabobank Singapore Branch
38 Beach Road #31-11
South Beach Tower
Attention: Customer Service Officer
To help us look into the matter as quickly as possible, please provide us full details of your specific concerns.
You have our assurance that we follow a set of service standards to best handle concerns and feedback to ensure your issues are looked into independently and promptly.