Professionals
The guiding principle at our bank is that the (quality of) service provided is important both to the people we work for and to the people we work with. We must ensure that every employee ‘feels at home’ at Rabobank. This is one of the main focal points of the Collective Labour Agreement (CLA). Our terms of employment are built on three pillars: a customised approach, quality of work and employability.
Every employee has his or her own individual needs and wishes. One will want to have more leisure time, the other would like to work a bit more in order to earn a bit more. As part of a consultation process - as the company interest has to be taken into account too - the employees can select from a number of options regarding their terms of employment.
Employees must be happy in their jobs at Rabobank, both now and in the future. This is why requirements must be set not only with regard to the content of the work and working with colleagues but also with respect to the working environment and workload.
The organisation is undergoing continual change. New products, services and new work procedures necessitate the acquisition of new knowledge and skills. Jobs and their tasks and duties are changing yet employees must remain employable. The employability of employees in the short and longer term is the joint responsibility of employer and employee. This also means that there is a joint duty to work towards achieving these goals. In addition, employees have their own ambitions: different work, another job or perhaps even another career. Naturally the employee’s age must be taken into account here, with special attention being paid to older employees. This is why it is very important that personnel development policy, career interviews and agreements be set down in a PDP (personnel development plan), with the basic principle being that of a mature approach to industrial relations and shared responsibility.
The core focus of all our thinking and all our activities is on providing good customer value. Furthermore, if we want to continue to offer our customers the best possible product at an attractive price, we will only be able to do this if our employees are able to do so because they are experts, can put themselves ‘in the customer’s shoes’, can create solutions and are honest. The more our employees share their knowledge and skills with each other, the better the quality of service will become. Consequently, discussing performance with each other should be seen as normal.
All this places demands on both the employee and the employer.
Rabobank has to offer its employees the opportunities to adopt this attitude and master these skills, for instance by means of training, staff development opportunities and effective feedback concerning their performance. An important basic principle in this area is that of equal treatment irrespective of age, sex, nationality, position or type of employment relationship.
Contact Information
Rabobank International
Recruitment, UC-Z 5026
P.O. Box 17100
3500 HG Utrecht
The Netherlands