Complaint procedure
In the case of a complaint filed by a relevant interest group concerning activities of a client, Rabobank Group will:
- contact the client for a reaction and retort
- also request the client to contact the complainant for discussing the issue and for seeking a palatable solution for both parties
- give a written answer to the complainant within 30 days with the position of its client and follow-up steps (if necessary).
If a complaint is filed concerning Rabobank's own CSR policy or activities, point 3 above is applicable.
