Privacy and your personal data
You share all kinds of personal data with us, for example, when you visit our website, apply for a job, or conduct transactions with us. We process this data with care and would like to inform you about this clearly and straightforwardly.
Frequently asked questions about our Privacy Statement
Personal data is data that directly or indirectly identifies you. If you are a customer (or customer representative) of Rabobank or you make contact with us, we collect and process your personal data. For example, we may process your data if you leave your name and e-mail address on our website.
We process the personal data of the following persons:
Processing means anything that we can do with data, such as collection, recording, storage, alteration, organization, use, disclosure, transfer, or deletion.
We process your data for various purposes. In the Privacy Statement for your region or location, you can read exactly the purposes and legal basis for which we process your personal data. For example, we process personal data to meet our legal obligations (such as Anti Money Laundering, Know Your Customer, or fraud prevention activities) or we process your data because you apply for a position at Rabobank.
We only share your data with others if there is a legitimate reason or a legal obligation for us to do so. For example, we might share your personal with other divisions within the Rabobank Group (e.g. if you do business with the bank in multiple locations or you make use of multiple products offered by the bank). Additionally, we might share your data with parties outside of Rabobank Group, such as the Government/Regulatory bodies or third parties who assist us in the provision of services.
When we use your data, you have certain rights. You have the right to:
Do you have a general question or complaint about the processing of personal data? Then contact the persons identified in the relevant Privacy Statement to submit your question or complaint.
Are you dissatisfied with how your question or complaint has been handled by us? Then you can contact our Data Protection Officer. Of course, you can also submit your question or complaint to your Data Protection Authority or the Dutch Data Protection Authority which oversees Rabobank Group as a whole.
At Rabobank, we have implemented Binding Corporate Rules, the Rabobank Privacy Codes. This means that all entities, in which Rabobank Group has a controlling interest, must meet minimum standards in relation to the collection and processing of personal data of its clients and employees. As an organization, we are committed to taking the necessary organizational and technical measures to protect your personal data when we process it and share that data with third parties.
In addition, all Rabobank employees are subject to confidentiality obligations, meaning that you can trust that your data will not be shared improperly or unlawfully.
Rabobank has committed to protecting your data, However, we also recommend several actions you can take to protect your data:
Prior to November 2020 we uploaded on generic Privacy Statement applicable to most of Rabobank’s Wholesale & Rural divisions. Going forward we will provide a Privacy Statement at least per region and where required we may also provide a country-specific Privacy Statement.