The local Rabobanks form the core of the cooperative. They are positioned nearby their customers and are strongly rooted in their own markets. Local Rabobanks contribute through their activities to the social and economic development of their field of operation.
In addition, local Rabobanks ensure that there is a strong connection with the members and that they are integral part of their field of operation. They achieve this in a number of ways, both informally and formally. The formal dialogue is conducted via the members council. The members of the members council bring the outside world into the bank based on their own background and orientation in order to keep the bank on course.
Local Rabobanks are led by their own Board of Directors. It is headed by the Chair of the Board of Directors and is comprised of banking professionals. The Chair of the Board of Directors is appointed by the local Supervisory Board.
The Board of Directors has a balanced composition based on complementarity in order to safeguard the board's effectiveness. Its most important responsibility is to ensure excellent customer service and high customer satisfaction. Member involvement and member influence provide crucial input for this.
The members of the local Supervisory Board are appointed by the members council. The main responsibility of the local Supervisory Board is the overall supervision of the local Rabobank.
This includes the Board of Directors' policy and general developments within the cooperative and its operations. It is authorised to voice its opinion on the general policy and gives the Board of Directors solicited and unsolicited advice. Major decisions taken by the Board of Directors must be approved by the local Supervisory Board.
Members can shape their involvement by becoming a member of Rabobank. The influence and control of the members is embedded robustly and structurally in the members council. A members council is a delegation that represents the total member base and is consequently a reflection of the field of operation. A members council is comprised of 30 to 50 members.
Members have influence and a voice in the bank's strategic course. The Board of Directors engages the members council to assess its policy with a view to optimising its services. The members council also frequently plays an active role in selecting the social projects the bank supports. The members council is chaired by the Chair of the Supervisory Board. He or she represents the members in the General Members Council, which is the highest decision-making body within the cooperative.
Each local Rabobank has its own works council. The Board of Directors consults with the works council concerning matters relating to employee representation that affect the local Rabobank.
It is the Board of Director's responsibility to engage the works council in a timely fashion with respect to developments within the bank. The works council also has a number of official rights, including the right to information, right to consult, right to advise, right to approve and right to initiate.
In order to carry out its employee representation responsibility effectively, the works council consults with the Chairman of the Board of Directors at so-called consultation meetings. General developments are discussed at least twice a year during a consultation meeting. This meeting is always attended by the local Supervisory Board or a delegation representing it.