Dear Esteemed Customer/ Partner,

As you are aware, the Novel Coronavirus (COVID-19) outbreak in several countries is affecting businesses across the globe. As our valued customer, please be rest assured that Rabobank is actively taking measures to ensure the smooth continuation of our operations in the manner you are used to, even in the face of such an epidemic.

We would like to inform you that we have invoked our Business Continuity Planning (BCP) as of Tuesday, 17th March from 8.00 am onwards. Given the experience of our colleagues in China, Hong Kong and Singapore, we expect this way of working to continue for some time. As such, a large number of our staff members will be working from home. However, it is our commitment to continue to service you in a way that does not impact your business.

We continue to closely monitor advisories issued by the RBI and different governmental bodies, such as the Ministry of Health and relevant state departments. We will take necessary actions as advised where appropriate.

Furthermore, we are upholding strict protocols and are taking every measure possible to safeguard our employees’ well-being and for the continuation of our operations. Should we anticipate any impact on our services, we will send you a notification in a timely manner.

May you have any questions, we remain at your disposal.

Kind regards,

Rabobank Team