Cookies

Rabobank uses cookies and similar techniques to ensure the correct and secure operation of its website. It also enables us to inform you better. About relevant products and services on www.rabobank.com, research.rabobank.com and other websites, for example. Did you know that there are different types of cookies? And do you know what they are used for? The following is an overview of the relevant information.

Why do we use cookies?

The information stored in cookies is used for our website, but may also be used by other parties to collect personal data. For example, information such as your IP-address, or your click behaviour on www.rabobank.com and research.rabobank.com. Of course, this only happens when you have given us your permission for this. 

We use the information obtained from cookies for the following purposes: 

  • to inform you better and in a more personal way of our products and services 
  • to perform analyses for research purposes 
  • to improve our website for safety purposes 
  • to manage our relationship with you, our customer.

Types of cookies

We use different types of cookies. We install cookies to ensure the correct and safe use of our website. We also use these cookies to analyse our website. For example, we measure which sections of our website you visit and how often you do that. We use this information to improve our website, not to create personal profiles. That is why we do not ask you for your permission for it. 

However, there are two types of cookies for which we always ask your permission before installing them:

  • Cookies to make the website more personal and more user-friendly, and to show you information about products and services that are relevant to you. For instance, if we know that you have a savings account with us, information about savings accounts will not be shown to you on the website, because you already have one. Do you have a mortgage with us and is there new information regarding our mortgage products? In that case, the cookies allow us to draw your attention to it. 
  • Cookies that will optimize your experience of our website. These enable you to watch videos and listen to podcasts. They also allow us to inform you of products and services that are relevant to you on www.rabobank.com, research.rabobank.com and other websites. We monitor your internet behaviour with third parties and collect your personal data, e.g. your IP-address or the web pages you have visited. Third parties, such as Google, may also carry out an analysis, show a video or install cookies. If you allow these cookies, it means you give us permission to process your personal data.

Allowing cookies

It is up to you which cookies you allow. For instance, you can manage and adjust your settings for the cookies on this page. Do you want to prevent websites from installing cookies on your computer, tablet or mobile telephone? Then delete your cookies by adjusting your browser settings. You have to adjust these cookie settings separately for each browser. If you reject www.rabobank.com or research.rabobank.comcookies, you may be asked on each visit if you wish to accept them.

Cookies and other techniques

The following list shows you the cookies that www.rabobank.com and research.rabobank.com use. Their names correspond with files installed on your computer, tablet or mobile telephone. We also explain the use of Google Analytics and Local Storage.

Cookies for the best user experience on this website and other websites

The best user experience includes videos, podcasts and information about relevant products and services on www.rabobank.com and research.rabobank.com.

   

Name of cookie

Description

_ga*  
__utm*

Cookies beginning with __utm and _ga originate from Google Analytics and are used to keep a record of visitor statistics.

id  
IDE

These cookies are created by Google DoubleClick and are used to show personalized advertisements (ads) based on previous visits to our website.

APISID, NID, SID, 1P_JAR

These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions.

AID, TAID

These cookies link your activities to other devices on which you previously logged in via your Google-account. On the basis of this previous activity, the ads displayed on your devices are coordinated and conversion events are measured.

HSID, SSID, APISID, SAPISID

HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube. 

VISITOR_INFO1_LIVE cookie, YSC 
PREF cookie

An embedded YouTube-video collects visitor information and adjusted preferred settings.

UTAG_*

Our tag management system uses this cookie to measure and improve the customer experience. Your web address is automatically anonymized, so that no personal traceable data can be stored.

corporatePrivacyLevel

This cookie is used to record your permission to install the cookie.

CP1

This SoundCloud cookie is used to save preferences and settings.

UID, UIDR

This cookie makes your IP address available to third parties to track your activities across the Internet. 

_qca

This cookie makes your IP address available to third parties to track your activities across the Internet, to be able to show relevant banners.

sc_anonymous_id

This SoundCloud cookie is used to recognize anonymous sessions.

Cookies for properly functioning websites

 

Name of cookie

Description

Storage period

BIGipServerpl_www-int.rabobank.nl-content-80

Cookies which begin with 'BIGipServer' are used to distribute traffic across the various Rabobank computer systems. We remove this cookie after the customer has logged off.

Expires after a session

JSESSIONID

Cookie used to record the user session.

Expires after the visit

cookiepermission

Cookie used to test the functionality of placing cookies.

6 months

locale

Cookie used to record the user's preferred language.

3 months

_pk_id.1.4d79

The _pw_id cookie allows us to monitor an anonymous visitor on the basis of an ID on the Piwik server. By using an ID, we can relate the various http requests to each other.

1 year and 1 month

_pk_ses.1.4d79

Cookie to identify a unique visit for web statistics.

30 minutes from posting or an update

UTAG_*

This cookie is used by our tag management system to measure and improve the customer experience. Your web address is automatically anonymized, so that no personal traceable data can be stored.

1 year

corporatePrivacyLevel

This cookie is used to record your permission to install the cookie.

6 months

Google Analytics

We use Google Analytics to collect visitor statistics to improve our site. A relevant data processing agreement has been concluded with Google. Data exchange with other Google services is switched off and IP addresses are anonymized. If you prefer blocking the Analytics script completely, you can download an opt-out plugin for Google Analytics here. This plugin will exclude your visit from the statistics of all websites using Google Analytics.

Local Storage

Sometimes your data is not stored in a cookie, but in the 'local storage' of your browser. We use HTML5 Local Storage to store data. This works more or less the same way as cookies. With local storage, you decide how long the browser keeps the data. This depends on your browser settings and/or on how often you delete your browser history. 

The following data is stored in your local storage:

Data

When is the cookie stored?

Purpose of storing

Usbl*

Properly functioning website

We use this for the feedback forms on our website to allow us to inspect the feedback and to improve our website on the basis of this feedback.

Adjust your cookie settings