Feedback or complaints
We value your opinion
At Rabobank we want to provide the best service. Your feedback helps us to further improve our service and to do things better. We regularly ask our clients and other stakeholders for their feedback. Any suggestions in the meantime are highly appreciated as well.
What if you have a complaint?
Despite our efforts, there may be times when we do not meet your expectations. In addition, this complaint procedure is open to any stakeholder or third party with complaints about suspected or actual criminal conduct, unethical conduct or other misconduct including human rights violations that may involve Rabobank. If this happens, we would like to know.
If you would like to make a complaint or a suggestion, please contact your relationship manager, if any, first and inform him or her about your complaint or suggestion. He or she will do the utmost to resolve your issue as promptly as possible.
What happens next?
If you feel that we have not handled or addressed your complaint to your complete satisfaction, you have the option of filing a formal complaint. To help us resolve your complaint, we ask you to provide certain details. Your complaint is treated confidentially at all times. In order to ensure careful complaint handling, we will store your complaint in a central record.
We will do our utmost to resolve the issue as soon as possible but ultimately within 10 working days upon receiving your complaint. If we need more time we will inform you within those 10 working days with the reasons for the delay and the specified time at which the issue will be resolved.
If we cannot reach a solution together
If you are not satisfied with the outcome of your complaint you can always launch legal proceedings. Alternatively you may engage a disputes committee which handles complaints about specific subjects. Local legislation and or regulation should be consulted.
We value our relationship
At Rabobank we highly value our relationship and we aim to provide you and our clients with the best possible service. Your feedback, suggestions and even complaints help us to improve our services and is therefore of the highest value to us. We thank you for your time and for your trust in Rabobank.