Frequently asked questions

Please click on one of the desired questions to view the answers.

Installation

Which software do I need in order to install the USB reader?

Please read the Installation Guide carefully before installation. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

What do I need to log in to Rabo Corporate Connect?

You need a computer with internet access, your card, PIN code, and one of the following readers:

  • A USB reader (USB reader software required)
  • A blue coloured reader (no software required)

In the Installation Guide images of the different readers are provided. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

The reader, card and PIN code are made available once the specific Product agreement has been concluded. These Product agreement can be requested at your local bank or your financial logistics advisor.

Log in and Access

How do I log in to Rabo Corporate Connect with the USB Reader?

To verify if your computer is prepared for Rabo Corporate Connect, please complete the Browser Check. Please ensure that the software has been properly installed. Do not forget to reboot after you have installed the USB reader Software. Make sure the card is inserted with the chip into the reader.

  • Go to www.rabobank.com/corporateconnect;
  • Click on ‘Log in’ (for ‘Your transaction platform’; after you accepted cookies);
  • Select the USB Reader;
  • You will be prompted to ‘Choose a digital certificate’;
  • Select your certificate and press ok;
  • Enter your PIN code.

Follow further instructions as directed on the screen or refer to the ‘Installation Guide EN’. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

How do I log in to Rabo Corporate Connect with the Reader?

To verify if your computer is prepared for Rabo Corporate Connect, please complete the Browser Check. Please ensure that the software has been properly installed. Do not forget to reboot after you have installed the USB reader Software. Make sure the card is inserted with the chip into the reader.

  • Go to www.rabobank.com/corporateconnect;
  • Click on ‘Log in’ (after you accepted cookies);
  • Select ‘Rabo Smartcard’ (the image which also shows the blue reader);
  • Enter your card number (the number on your card written behind your name);
  • Follow the instructions on the screen and then enter your PIN;
  • Click ‘Log in’.

Follow further instructions as directed on the screen or refer to the ‘Installation Guide EN’. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

My certificate is not visible in the ‘Choose a digital certificate’ screen, what should I do?

Your browser should automatically recognize the certificate. If not, please follow the instructions below.

With SafeNet Borderless Security PK software

  • Go to Start > All Programs > SafeNet > Borderless Security PK and click on ‘SafeNet CIP Utilities’;
  • Insert your card in the USB reader and wait until your certificate is visible;
  • Right click on "Certificate" and select "Copy To System";
  • In case "Copy To System" is not available, select "Delete From System" and repeat the previous step.

Follow detailed instructions see the ‘Installation Guide EN’. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

Caution: do NOT select “Delete From Token”: This will make your card invalid.

You can also log in using the (blue) Reader).

When I log in using the USB reader I am redirected to the “Offline Authentication” screen what should I do?
  • First close all internet browsers;
  • Then open a new internet browser;
  • Go to ‘Tools’ in the browser menu (top left hand corner between 'Favourites' and 'Help');
  • Select Internet Options;
  • In the tab ‘General’, under browsing history, click on the button ‘Delete’; 
  • Please be ensured the option “Preserve Favourites website data” is NOT selected;
  • Check the boxes “Temporary Internet files” and “Cookies” if necessary and click “Delete”;
  • Close all internet browsers again;
  • Try to log in again.

For detailed instructions see the ‘Installation Guide EN’. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

If this still does not solve the problem, please contact Rabo Corporate Support by phone +31 30 712 1 777 or email corporatesupport@rabobank.com.

When I log in using the USB reader I get the message “Page cannot be displayed”, what should I do?

Make sure you have properly installed the USB Software and make sure your card is properly inserted in the USB reader. The card should be inserted with the chip into the reader.

For detailed instructions see the ‘Installation Guide EN’. This document is available on the Rabo Corporate Connect support page in the ‘Manuals & installation software’ section.

I am not able to log on to Rabo Corporate Connect (or an underlying applications). What must I do?

Often this problem can be solved by deleting the cache and cookies of your browser. In the ‘System requirements” section on this page you can see which browsers are supported.

  1. Disconnect all USB-readers other than the Rabobank USB-reader.
  2. Remove the smart card from the Rabobank USB-reader.
  3. Delete the ‘cache’, ‘cookies’ and ‘Temporary Internet Files’ from Internet Explorer

    - Click on ‘Extra’ in Internet Explorer;
    - Click on ‘Internet options’;
    - Click on ‘Delete’ in the “General’ tab;
    - Make sure that the option ‘Preserve Favorites website data’ is not checked;
    - Check the boxes of “Temporary Internet files’ and cookies and click on ‘Delete’;
    - Go to the ‘Content’ tab and click on ‘Clear SSL state’.
  4. Close all open browsers;
  5. Place the smart card in the USB-reader;
  6. Log in again.

We advise you to allow your browser to automatically delete your cache and cookies when your browser is closed.

CARD and PIN code

I forgot my PIN code, what should I do?

In case you forgot your PIN code, you need to request a new card with a new PIN code. Please contact Rabo Corporate Support by phone +31-30-712 1777 or email corporatesupport@rabobank.com. The card will then be blocked and you will receive a form to request a new one.

How do I change my PIN code?

USB reader
With SafeNet Borderless Security PK software

  • Insert your card into the USB reader;
  • Go to Start > All Programs > SafeNet > Borderless Security PK and click on ‘SafeNet CIP Utilities’;
  • Right click on ‘Slot 10 or 11 – OMNIKEY Cardman 3x21 0’ (the field highlighted in blue), select ‘Change PIN’ and follow further instructions.

With SafeNet Authentication Client software

  • Insert your card into the USB reader;
  • Go to Start > All Programs > SafeNet > SafeNet Authentication Client > SafeNet Authentication Client Tools;
  • Choose ‘Change Token Password’;
  • Enter your Current Token Password and your New Token Password and click ‘OK’.

Attention: You will receive a message that the minimum requirement is 8 characters. This is not the case. We advise to choose a pin code consisting of 4 to 6 numbers. This code will also be valid on a blue card reader.

Reader

  • Insert your card into the reader;
  • Press the Menu button on the reader 5 times, you will see the text ‘Change PIN’, Press ‘OK’;
  • Enter your old Pin code, press 'OK';
  • Enter your new PIN code, press 'OK';
  • Confirm your new PIN code, press 'OK'.

Attention: When using a blue card reader the following restrictions must be considered:

  • For blue card readers only 4 to 6 numbered pin codes can be used.
  • The pin code may not be ascending or descending (example 1234/4321).
  • The pin code may not have 4 to 6 of the same numbers (example 0000).
  • The pin code may only consist of numbers.
I lost my card, what should I do?

In case you lost your card, you need to request a new one. You can contact your contact person with Rabobank or Rabo Corporate Support. Phone +31-30-712 1777 or email corporatesupport@rabobank.com. The lost card will then be blocked and you will receive a form to request a new one.